Introduction
EriCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kwickepi.com and use our services.
Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: For healthcare providers - practice name, specialty, credentials, office locations, and hours.
- Appointment Information: Details about appointments you book through our platform.
- Reviews and Feedback: Reviews, ratings, and comments you submit about healthcare providers.
- Communications: Information in messages you send to us or through our platform.
We also automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, links clicked, and search queries.
- Location Data: General location based on IP address to show relevant local providers.
- Cookies: We use cookies and similar technologies to enhance your experience.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Connect patients with healthcare providers
- Process and manage appointment bookings
- Send appointment reminders and confirmations
- Display reviews and ratings to help patients make informed decisions
- Respond to your comments, questions, and requests
- Send promotional communications (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Comply with legal obligations
Information Sharing
We may share your information in the following circumstances:
- With Healthcare Providers: When you book an appointment, we share your contact information with the provider.
- Public Reviews: Reviews you submit may be publicly displayed on our platform.
- Service Providers: We share information with vendors who perform services on our behalf.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Cookies: Adjust your browser settings to refuse cookies.
To exercise these rights, please contact us at privacy@kwickepi.com.
Health Information
While EriCare facilitates connections between patients and healthcare providers, we are not a healthcare provider and do not provide medical advice. Any health information shared on our platform is subject to the privacy practices of the individual healthcare providers you visit.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
EriCare
Email: privacy@kwickepi.com
Website: kwickepi.com
This policy is effective as of December 16, 2025